Below are recommended follow-up reading books that compliment our sales training
workshops. When you find the book you like, click the Amazon graphic to the right to make
your instant purchase.Cognitive
Science for Sales and Marketing
1. Descartes Error Dr. Antonio Damasio Bard
Science, 1994 Mind/Decisions ISBN
0-380-72647-5
Emotion Reason and the Human Brain:
Descartes error - "I think, therefore I am."- established
an artificial separation of the mind from the body for 300 years. Beginning with the
tragedy of Phineas Gage who survives a freak accident where a 3-foot iron rod passed
through his brain - Dr. Antonio Damasio takes you on a journey that with reveals many on
neurosciences latest insights into how humans make decisions and the prevalent and
logical role of emotion in decision-making.
2. Influence Dr. Robert
Chialdini Quill, 1993 Persuasion
ISBN 0-688-04107-8
The Psychology of Persuasion:
Discover the roots and effects of the six most powerful
psychological weapons of persuasion. Chialdini takes you on a tour of human behaviors and
their implications. Reciprocation, commitment and consistency, social proof, liking,
authority and scarcity are thoroughly examined. The research and stories Chialdini uses to
convey these truths are provocative and captivating. By passing up the opportunity to
saturate the book with scientific jargon Chialdini has made the subject readable and
interesting for those of us without PhDs in the cognitive sciences.
3. Sources of Power Gary Klein MIT Press, 1998
Decisions ISBN 0-262-11227-2
How People Make Decisions:
If you received your MBA from Harvard ten years ago, you may be
shocked to see what theyre teaching today on decision-making. Dr. Kleins
stories of real decision-making reveal breakthroughs in our understanding of how people
make decisions.
Dont throw the spreadsheets away, but do discover their real
level of significance and insignificance. Based on observations of people operating under
real-life constraints such as time pressure, high stakes, personal responsibility and
shifting conditions you will get at much better handle on how your clients make their
choices.
4. The Tipping Point Malcolm Gladwell Little,
Brown, 2002 Decisions ISBN 0-316-31696-2
How Little Things Can Make a Big Difference:
A concise elegant look at the little things that come together to
create an idea virus capable of changing the way people think, act and communicate. Why
did the crime rate in NY City plunge in 1992 as sharply as it had risen in the previous 30
years? What does NY City crime have to do with sales and marketing? Prepare to be
surprised and delighted at the answers.
5. Decision Traps J. Edward Russo, 1989 Simon
& Schuster Decisions ISBN 0-671-72609-9
Ten Barriers to Brilliant Decision-Making and How to
Overcome Them:
This would be a great handbook for any CEO, but it is even
more instructive for those of us paid to get business people like CEOs to act. The
examination of each barrier has a counter element, which is easily recognizable by its
ability to bias decisions.
While the books focus is not on creation of these
counter elements their impact becomes obvious. Using this knowledge without true value for
your clients would be unethical at best. Employing this knowledge to move clients forward
to act on real value from your company, is efficient.
6. The Psychology of Judgment And Decisions Making
Scott Plous, 1993 McGraw Hill Mind/Decisions
ISBN 0-07-0504-77-6
Should you go first or last? Find out what
determines the answer. How can two juries issue completely different verdicts with the
same facts? Discover the elements that not only make this possible, but predictably assure
its outcome. Why do prospects do the craziest things? In an amazingly fast read Plous
uncovers several human foibles in decision-making and how to combat them or take advantage
of them. Whether youre a lawyer or a salesperson pleading your case, this is an eye
opener for anyone in the persuasion business.
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